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FAQs

The order has been paid. When is my wallet going to be recharged?

The transfer of funds to your wallet is performed almost immediately. If it did not happen (within 20 minutes), check the status of your application in section “Exchange transactions” of your account. If there are no errors, please, contact the support service in the section “Online assistance”.

Is it possible to cancel an application?

A completed application is nonreversible. That means that by this application your funds are nonrefundable. If the application is paid but not completed, you have a possibility to return your money (less transfer commission fees charged) by e-mailing the support service from section “Online assistance”

Is it possible to pay directly from the wallet?

Absolutely not. You can do it only through the application on the website. Direct payments will be returned less transfer commission fees charged What are the commission fees? The commission fees are already included into the exchange and are reflected on the step of creating an application, as well as fees for transfer of payment system.

I entered the wrong wallet number for receiving funds. What should I do?

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case, the payment will not be received. Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged

Service Comments
2020-07-10nzblbg87

Great, thank you

2020-07-09anik121

nice i always like this site

2020-07-08alenashelk214

Thanks for the quick and safe job as always

2020-07-08saiful

very fast thank you

2020-07-08adel

thank you admin

2020-07-08alenashelk214

Order no :451318 As always quick and safe!

2020-07-08manhnoidue

thanks

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