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FAQs

The order has been paid. When is my wallet going to be recharged?

The transfer of funds to your wallet is performed almost immediately. If it did not happen (within 20 minutes), check the status of your application in section “Exchange transactions” of your account. If there are no errors, please, contact the support service in the section “Online assistance”.

Is it possible to cancel an application?

A completed application is nonreversible. That means that by this application your funds are nonrefundable. If the application is paid but not completed, you have a possibility to return your money (less transfer commission fees charged) by e-mailing the support service from section “Online assistance”

Is it possible to pay directly from the wallet?

Absolutely not. You can do it only through the application on the website. Direct payments will be returned less transfer commission fees charged What are the commission fees? The commission fees are already included into the exchange and are reflected on the step of creating an application, as well as fees for transfer of payment system.

I entered the wrong wallet number for receiving funds. What should I do?

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case, the payment will not be received. Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged

Service Comments

feel very happy excellent service gud rate

2021-11-25hubszkir1

very fast and clear !

2021-11-21lilin

many tks good job

2021-11-20dang75331

best exchange and very fast ,Thanks

2021-11-18DigitalSense

I never knew I could get an exchange like this online until I got your information from Perfect Money website. You have made my day a great one. Continue the good works. Very fast and reliable. Thanks so much,

2021-11-18devopes481

thanks, all receive fast, very good service

2021-11-15lambee

LTC to PM was successfull; ty papa :)

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